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Electric Mobility Scooter Proficiency

Part of Indy's policy on selling scooter is ensuring that every person who purchases a scooter from us is fully able to use their scooter in a safe and responsible manner when out in public. In order to ensure this Indy offer a regular scooter proficiency course where we'll put our scooter drivers through their paces and make sure they are properly equipped to deal with situations.

It's a rigorous test as you can see from the scooter proficiency check list below taken directly from our proficiency facilitators manual:


Scooter Proficiency Certificate facilitator Checklist

  1. Introduction

Welcome group and introduce yourself.

Advise where toilets, fire exit and meeting points are in case of fire.

  1. Session Overview


Give brief description of the aims of the session:

    1. To make aware of the features of the scooter
    2. To enable the user to be more confident when riding their scooter
    3. To enable the user to be safe and independent whilst adhering to traffic laws and regulations, whilst also being mindful of others around including pedestrians, moving and stationary vehicles.


  1. Scooter Features

(If the majority of the group have an 8mph scooter demonstrate on this, if majority have a 4mph demonstrate on this)

Highlight the following areas of the scooter and demonstrate their use where applicable:

Scooter tiller

    1. Speed dial
    2. Key ignition
    3. Battery indicator
    4. Wig wag
    5. Lights
    6. Indicators and hazard lights (if applicable)
    7. Horn
    8. 4/8mph switch
    9. Adjustable tiller position
    10. Straight and /or delta handle


  1. Swivel lever
  2. Position lever – forwards and backwards
  3. Folding backrest lever
  4. Height of seat adjustable
  5. Armrest width adjustable
  6. Armrest height adjustable
  7. Adjustable Lumbar Support


    1. Free wheel
    2. Battery charge point
    3. How to dismantle (if applicable)
  1. Maintenance
    1. Charging of scooter
    2. Servicing of scooter
    3. Storage of scooter
    4. Tyres
    5. Lights
  1. Safety

(these are listed in the handout given at the end of the session)
Impress the importance of them being read

    1. Ensure swivel seat is secure before transferring
    2. Ensure ignition key is in off or out before transferring on/off scooter
    3. Avoid alcohol and medication with drowsy side effects
    4. Never use your scooter on Motorways.
    5. Never use your scooter in the dark if it does not have lights.
    6. Always use the front and rear lights in the dark or when visibility is poor due to adverse weather conditions.
    7. Be aware of pedestrians and other vehicles around you at all times.
    8. Ensure your battery is fully charged before setting off.
    9. Only use free wheel to reposition when storing / charging.
    10. Only use the charger supplied by the manufacturer to charge your scooter.
    11. Never mount or dismount a full height curb unless you have been told that your scooter has the capacity to do this. Use dropped or lowered curbs.
    12. Always turn and take corners at low speeds as this is when the scooter is least stable.
    13. Always ensure your scooter does cause an obstruction when parked and is left securely.
    14. If your scooter needs servicing or repair ensure it goes to the manufacturers approved dealer to carry out any work, failure to do so may invalidate your warranty.


  1. Highway Code / Traffic Laws                                                                         (these are listed in the handout given at the end of the session)

Impress the importance of them being read

    1. Class 2 scooters (boot and mid range scooters) - pavements.
    2. Class 3 Scooters (max speed of up to 8mph) - on the roads, however they do have the ability to limit the speed to no more than 4mph if using on the pavements.
    3. Obey guidance and rules that apply to all vehicles including scooters when on the roads.
    4. When on the pavements/pedestrian areas you should follow guidance and rules for pedestrians. Do not exceed 4mph
    5. Pavements are safer than the roads, and should be used when available.
    6. You should give pedestrians priority and show consideration for other pavement users
    7. When crossing the road, take special care, always look around and make sure it’s safe to join the traffic.
    8. Always use dropped kerbs when moving off the pavement, even if this means travelling further to locate one.
    9. Kerbs - always approach head on and don’t try to negotiate a kerb higher than the vehicle manufacturer’s recommendations.
    10. Take care when travelling on the road as you may be travelling more slowly than other traffic and less visible.
    11. When on the road, class 3 vehicles should travel in the direction of the traffic.
    12. Class 2 users - always use the pavement. When there is no pavement, you should use caution when on the road.
    13. Class 2 users should, where possible, travel in the direction of the traffic. If you are travelling at night when lights MUST be used, to avoid confusing other road users.
    14. You MUST follow the same rules about using lights, indicators and horns as for other road vehicles.
    15. All normal parking restrictions should be observed do not leave unattended if causing an obstruction to other especially wheelchair users.
    16. Scooters  MUST NOT be used on motorways or unrestricted dual carriageways where the speed limit exceeds 50 mph, but if they are used on these dual carriageways, they MUST have a flashing amber beacon. A flashing amber beacon should be used on all other dual carriageways.


  1. Legal Requirements Of Riding A Scooter
    1. You do not need to register a boot scooter or a mid range scooter with the Driver and Vehicle Licensing Agency (DVLA).
    2. It is a legal requirement to register all class 3 scooters. You will receive a free tax disc that must be displayed at all times as you would a tax disc for a car. The scooter does not require registration plate (number plates), however the tax disc must be renewed yearly. For new scoters you will need to complete the V55/4 form and the V55/5 for used / second hand scooters.
    3. It is illegal to drive a mobility scooter if you are:
  1. under the age of 14.  
  2. not disabled (unless demonstrating prior to a sale, training a disabled user, or taking the vehicle to or from a place of maintenance or repair).
  3. Under the influence of alcohol, drugs, or medication that may affect your driving ability.
    1. Legally you are not required to take out scooter insurance, although it is strongly recommended. Scooters are only covered under your household / contents insurance whilst it is within the curtilage of your property. Should anything happen to you or the scooter outside of this area, your insurance company are unlikely to cover it.


Once you've finished our proficiency course and we are happy that you are aware of the do's and don't's of mobility scooter driving we'll issue you with a scooter proficiency certificate for you to take away and fram on your wall. Ok granted it's more likely to end up in a drawer than on the wall but it's important to us that people stay safe on their scooters even if we know it's not mantlepiece show off material.

If you want more information on the specific models of mobility scooter we at Indy can offer, or for information on booking your scooter in for a service, you will find a limited selection here on our shop site or you can phone us on 0845 0716233 and talk to us about your needs.